FAQ

We do not allow vendors to sell products from other vendors or companies/manufacturers. Products offered by each vendor are unique to them and are offered for sale only by that particular vendor only. 

The product that you selected might be a variation product. Meaning, it has multiple variations of color and size combinations. The other reason for this behavior of the buttons might be because the product is out of stock. 

Apart from this, there are two more reasons for these buttons to disappear. First is if it is your own product then these buttons won’t show up for you while you are logged in. the second reason is that your payment that owe to YUNGER is overdue. In that case your products will be automatically put into catalogue mode. In this mode the said buttons are not visible to the customers until all the overdues are cleared.

Calls: We never call and ask for debit/credit card PINs, banking passwords or any such sensitive personal and financial information. Be aware not to present such information under any circumstances. We hold no liability under these situations. If you have already presented such information for any reason, please immediately contact your bank and ask them to take appropriate measures in order to protect your personal and financial interest. To know if the call is fraudulent or not please be advised that as a company policy we never or shall never offer you coupons, discounts, cashbacks or any other such benefits or prizes via phone calls.

Emails: Similarly, we do not ask for above mentioned information via emails as well. Be vigilant and do not share your sensitive information through such fraudulent emails. To know if the email is legitimately from YUNGER check the “From” section of the email. The email domain must be yunger.in in the format; e.g ****@yunger.in. If the domain is wrong then consider it as not from us. Furthermore, our emails have been mentioned across our platform at their appropriate places. Please follow “Contact Us” link in the site header or footer to get in touch with us if you have any questions for us.

Ensuring your satisfaction is our utmost priority at YUNGER. If you need to return a delivered product, we have a clear and hassle-free process in place to facilitate your needs. Here’s how you can initiate a return:

1. Login into your account: Begin by signing into your YUNGER account which was used to place the order for the concerned product.

2. Access Order History: Navigate to your order history, which provides an overview of your recent purchases.

3. Select the order: Choose the specific order containing the item you wish to return.

4. Request return: Click on the “REQUEST WARRANTY” button associated with the relevant order. Choose request either “replace” for replacement of the delivered product, “refund” to return the product and get the refund for the payment in the source account or “refund as store credit” to get the refund in the form of store credit.

5. Reason for return” Now choose the relevant reason for warranty request.

6. Return confirmation: Upon completing the return request, you’ll promptly receive a confirmation email acknowledging your return initiation.

Kindly note that the return policies can differ depending on the nature of the product and the timing of the return request. To gain a comprehensive understanding of our return policy, please review the dedicated section on our website. 

Should you encounter any challenges or have queries during the return process, our dedicated customer support team is readily available to assist you at customerservice@yunger.in or our customer care no. +919975314829. Your satisfaction remains our ultimate goal, and we’re committed to guiding you through each phase of the return process.

Please refer to the “How do I return a delivered product?” section in the FAQ.

You shall receive relevant information about the whereabout of your order in your order history. Additionally, you will also receive a tracking number of your package and a tracking link of the concerned delivery partner.

At present we operate exclusively in India. And we also do not accept orders from other countries. For any further developments in these regards, Please subscribe to our newsletters. We would love to keep you updated about the new developments at YUNGER.

If you have ordered products from multiple vendors, then our system automatically splits the order into multiple orders and appropriate orders are forwarded to relevant vendors for further processing. These vendors ship their products individually. Therefore, order delivery sometimes depends upon the distance of the vendors from the actual delivery destination and can affect the delivery time for the individual vendor. 

If the delivery is too late, you can always reach out to us to resolve the issue through our customer care number +919975314829 or our email customerservice@yunger.in